Privacy Policy

1. Introduction

Aisclate (“Aisclate”, “we”, “us”, or “our”) provides AI business automation tools and services, including our operational product AixBrain. We respect your privacy and are committed to protecting the information processed through our services and website.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our products, or interact with our automated business services.

2. Information We Collect

Depending on how you interact with Aisclate, we may collect:

• Account Information: Name, work email address, phone number, company name, and authentication credentials when an account is provisioned for your workspace.
• Inquiry & Support Data: Information submitted through our Get Started forms, support requests, or customer communication channels.
• Usage & Technical Logs: IP address, browser type, device details, pages visited, and interaction logs collected automatically when accessing our web services.

3. How We Use Information

We process information to:

• Provide, operate, and maintain Aisclate products and business automation features.
• Process business inquiries, qualify prospects, and communicate regarding requested services.
• Authenticate workspace access and maintain security across authorized accounts.
• Monitor, analyze, and improve service performance, reliability, and usability.

4. Business Customer Data

When businesses deploy Aisclate products (such as AixBrain) to automate customer inquiries, quotations, or operational tasks, we process customer operational data on behalf of that business customer. Business customers maintain authority over their operational policies, product catalogs, and workspace settings.

5. AI and Automated Processing

Aisclate utilizes practical artificial intelligence and automated processing to execute repeatable business workflows, classify incoming messages, generate structured documents, and facilitate customer communications. Automated systems operate according to established business rules and policies configured for each workspace.

6. Service Providers

We partner with trusted third-party infrastructure providers (such as cloud hosting, database, authentication, and AI model delivery providers) to deliver reliable software services. These providers process information strictly as necessary to perform functions on our behalf.

7. Data Security

We employ industry-standard technical, organizational, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.

8. Data Retention

We retain account information and operational data for as long as necessary to fulfill the purposes outlined in this policy, satisfy active commercial agreements, resolve disputes, and comply with applicable legal obligations.

9. Cookies and Similar Technologies

We use essential session cookies and local browser storage to manage user authentication, maintain session security, and ensure proper interface rendering across our application.

10. Your Choices and Rights

You may request access to, correction of, or updating of your personal information held by Aisclate. For business workspace accounts, requests regarding operational data managed by your organization should be directed to your workspace administrator.

11. Third-Party Services

Our website and services may contain links or integrations to third-party platforms (such as messaging channels or external business tools). This Privacy Policy does not cover third-party practices, and we encourage you to review their respective privacy terms.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory practices. Any updates will be posted on this page with a revised “Last updated” date.